Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

Verizon is offering a very small mea culpa after Wednesday's massive outage, which drew more than 1.5 million reports on ...

Users report talking their way to higher compensation amounts, as high as $200, for Verizon's network outage last week.