Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the massive Verizon outage.

Following its nationwide outage, Verizon is offering customers a $20 account credit as an apology and compensation.

Verizon is experiencing an outage and it is affecting cellphones around the country. Downdetector, which tracks outages, reported a spike in Verizon outages around noon Wednesday. As of 12:30 p.m. there were 168,