Virgin Atlantic has announced a new leadership team under the guidance of CEO Corneel Koster, who assumed his role on 1 January 2026.

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the ...

Conduent CXM teams are managing rebookings and providing general customer support, which includes flight changes and cancellations. These are some of the most challenging issues for travelers, so ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...

DENVER--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, announced Virgin Atlantic as the Customer Experience (CX) Innovator winner for its enterprise category ...

Virgin Atlantic today announces its new leadership team, unveiled by Chief Executive Officer Corneel Koster, who took up his ...

Oliver Byers has been with Virgin Atlantic for over a decade and serves the company as its CFO. Virgin Atlantic first took to the skies in 1984 to shake things up, bringing a sparkle of red, a touch ...

Virgin Atlantic is bringing back its popular Cancun route from London Heathrow, with flights starting this Sunday, October 19. It's been six years since the airline last operated this service, and ...