SANTA CLARA, Calif.--(BUSINESS WIRE)--Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM) and a 2019 Gartner Cool Vendor, today announced its AI-based virtual ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Natural language IVR can boost the agent and customer ...

IVA vs IVR: Which One is Right for Your Business? Your email has been sent IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Many firms are trying to determine the best ways to effectively implement self-service applications. Several have added Web-based tools and mobile apps to their customer- interaction portfolio.

VirTra Systems offers a line of high-definition resolution situational awareness and judgmental use-of-force training simulators that are available in single-screen, 180-degree, 300-degree, and ...