A Florida couple missed their Princess cruise after a flight delay and nearly lost $21,000. Here’s what went wrong and how we ...

Find out what can go wrong with illegal Airbnb bookings. This Airbnb guest reveals her frustrating Las Vegas rental saga and ...

A car rental customer says he was banned for “one little mistake” — but the real reason was much more serious. Consumer ...

Read the shocking story of an Airbnb host charging $3,500 for a coffee stain and Airbnb's surprising response. Consumer ...

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

These fiascos come to us from Consumer Rescue's car rental problems file. Readers often contact us for help with these expensive mistakes and issues.

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

These tales cover a variety of Airbnb problems that guests -- and sometimes hosts -- have brought to Consumer Rescue. We provide free mediation services.

Our consumer advocacy team is always here to help. Consumer advocate and reporter Michelle Couch-Friedman is the founder of Consumer Rescue.

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself. Using ...