Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...

The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...

Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

The discrete Tessi announced at the end of July, the very likely acquisition of ADM Value, one of the few remaining independent players in the call centre sector, also present in the BPO (Business ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Handicall rejoint le groupe Finare, spécialiste de l'assurance, de l'IA et des call-centers. Efficace Karim Irouche!

GITEX Africa 2025 is a good opportunity to test the customer and traveller experience in Morocco and its airports.

An exclusive interview with Laurent Uberti, CEO and co-founder of Foundever, who gives us the lowdown on the BPO purchases made by his competitors (Teleperformance, Concentrix, Majorel, Webhelp), the ...

Voluntary redundancy plan at Teleperformance, for 598 employees, i.e. 25% of the workforce of the world's number 1 call centre. In Portugal, TP employs 14,000 people.

Onepilot acquires Eodom, the French homeshoring specialist, and joins the French Top 15 in customer service BPO. Didier Ferrier remains a partner in the venture.

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Le savoir-faire plus utile que le stock.Nous travaillons sous notre marque mais également en tant que sous-traitant pour de grandes marques de luxe, premium, que nous ne pouvons pas mentionner pour ...