Salesforce said Einstein GPT can generate personalized emails for salespeople to fire off to customers and create specific responses for key customer questions.

Salesforce’s game-changing launch of a Service Cloud tech support feature for mobile apps signals a new way for VARs to capitalize on providing assistance to their customers. Salesforce1 Service ...

Salesforce plans a limited beta of Salesforce1 Service SOS, which takes Amazon's Mayday concept and makes it available to enterprises. Can companies get their operational act together to support it?