Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

In a recent webinar, Kate Leggett from Forrester discussed what it takes to support your contact center agents with the right knowledge management. Customer expectations are changing. Today’s ...

SUNNYVALE, Calif., Feb. 09, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s ...

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Achmea, one of Europe's largest ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

Last month, Microsoft announced the availability of the ability to create autonomous agents with Copilot Studio and 10 autonomous agents in Dynamics 365. Those AI agents include Sales Qualification, ...

Let's examine what Knowledge-Centered Service is (and is not) and why it matters to deliver a service level that can drive customer retention. In my last article, I wrote about the importance of the ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its acquisition of Kare Knowledgeware, a customer experience (CX) ...

NASHVILLE, Tenn. & DALLAS--(BUSINESS WIRE)--Blue Yonder, the world leader in end-to-end digital supply chain transformation, launched several new solutions and showcased its vision to build the supply ...

We are at a tipping point in customer service as more companies are turning to AI in the form of robotic process automation, chatbots, and other technologies to scale efficiently and provide an ...