The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you ...

Figure 1. Accessing Help Desk within VMware Horizon 7. You can access the Horizon Help Desk Tool in one of two ways: From Horizon Administrator, by clicking Help Desk on the top right of the Horizon ...

To handle demand for support from a growing workforce without adding helpdesk staff, CIO Prakash Kota has brought in a bot take over some of the busy-work.