One of the most commonly asked questions I get about my experience teaching overseas is; “if you could do it all over again ...

Michael Bervell (MBA 2024) is from Snohomish, Washington and graduated from Harvard with a BA in Philosophy and the University of Washington with a MA in communications. Prior to HBS, Michael worked ...

After decades of helping produce live experiences across the country, from immersive brand activations to large-scale premieres and cultural moments, I’ve learned that events are often the clearest ...

One day before University of Chicago undergraduates become alums at the 539th Convocation, the College will hold its annual Class Day. The event, which serves as a celebration of the accomplishments ...

Being the lead story on the 6 o’clock news because of customer experience failures isn’t what any organization wants. But that is what happened to the Virginia Employment Commission (VEC) on July 16, ...

For Rebekah Kondrat, retail is magic. “A great experience, like a physical retail environment, can change someone’s day,” she said in an interview with Retail TouchPoints. That’s why Kondrat and the ...

Former KFC Chief Operating Officer Monica Rothgery discusses the experiences that shaped her leadership book, “Lessons from the Drive-Thru.” Monica Rothgery’s career in restaurant leadership, from ...

My educational journey has been far from traditional. While I didn't follow a standard academic path, I pieced together an eclectic curriculum that has served me well in life, business, and ...

Lessons From the Bench by Brandon Bakke is an inspiring book that highlights the powerful impact of role players in sports, ...