--Salesforce, the global leader in CRM, today introduced Einstein Automate– an end-to-end workflow automation solution that empowers people and businesses to be more productive. "In today's ...

This integration extends NiCE’s industry-leading connected intelligence across Salesforce digital channels, cases, and interactions, delivering a streamlined, AI-first service experience.

Salesforce rolls out AI-powered workflows, contact center updates in Service Cloud Published September 9, 2021 Written by Esther Shein ...