In its latest barometer, released yesterday for the SP2C, E/Y forgot Accenture, a long-established player active in BPO. And Swad...Accenture, which is taking over BNP's activities in Belgium, in a ...

Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...

The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...

Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

The experience of employees serving the customer experience, the professional experience that leaves a lasting impression and is remembered with emotion: this is the common thread running through the ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

The discrete Tessi announced at the end of July, the very likely acquisition of ADM Value, one of the few remaining independent players in the call centre sector, also present in the BPO (Business ...

Handicall rejoint le groupe Finare, spécialiste de l'assurance, de l'IA et des call-centers. Efficace Karim Irouche!

An exclusive interview with Laurent Uberti, CEO and co-founder of Foundever, who gives us the lowdown on the BPO purchases made by his competitors (Teleperformance, Concentrix, Majorel, Webhelp), the ...

A memorable visitor experience near Avignon. In Rochefort du Gard, the Bourdenet family and Jérôme offer silence and monk-like rooms. Reservations are not possible on Airbnb.

Voluntary redundancy plan at Teleperformance, for 598 employees, i.e. 25% of the workforce of the world's number 1 call centre. In Portugal, TP employs 14,000 people.

Onepilot acquires Eodom, the French homeshoring specialist, and joins the French Top 15 in customer service BPO. Didier Ferrier remains a partner in the venture.