Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

ISN, the global leader in contractor and supplier information management services, received two prestigious honors in the 20th annual Stevie Awards for Sales ...

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

The Measure. Train. Coach. 2.0 customer experience framework will debut at the upcoming Trinity Forum in Doha (5-6 February).

Ensure training, even when delivered by an external resource, uses your key language to truly build this foundation. When you build up the language standard, everyone will be on the same page and ...

CARRUM DOWNS, VIC - February 03, 2026 - PRESSADVANTAGE - Fix-It Right Plumbing, a respected Australian-owned plumbing ...

One of the most unique AI pure plays, though, is SoundHound AI (NASDAQ: SOUN), which is developing a voice AI platform that ...

Thousands of Alaska Airlines and Hawaiian Airlines employees will now undergo training in a new 660,000 square foot, state-of ...

For the 13th consecutive year, students in the sport business management program at the University of Tennessee at Martin are gaining hands-on experience at the Super ...

Pilots, flight attendants and ground staff will all train under one roof.

Rammer continues to strengthen the capability of its global dealer network through comprehensive technical training programs.

All employees will learn to use AI responsibly, as the bank aims to boost efficiency customer services 🤖 ...