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At a recent roundtable in Chennai hosted as a part of AI@Work series organised byThe Hindu Group in association with IBM, ...

Consumers increasingly expect to see value quickly. Shoppers expect same-day delivery, comparable prices, immediate responses, subscription options, and easy return processes. All of these things are ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A few days ago, Google finally explained why its best AI image generation model is called Nano Banana, confirming speculation that the moniker was just a placeholder that stuck after the model went ...

Google Ads appears to be testing an automatic assignment of New Customer Value within New Customer Acquisition (NCA) campaigns — and it’s doing so without advertisers’ explicit consent. The change, ...

Toyota is the top brand in resale value, with many of its vehicles consistently coming out on top in most analyses of this metric. The answer to the question of which Toyota has the best resale value ...

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The social model of disability frames disability as something that is created by society, rather than only by medical conditions or physical differences. The model acknowledges that people have ...

As it continues to evolve its corporate structure and applies artificial intelligence (AI) to simplify its communications and collaboration portfolio to deliver next-generation customer and employee ...

As an ecommerce marketer, new customer acquisition and retention are always at the forefront of my Google Ads strategy. I’ve found Performance Max (PMax) is a key driver of both. It allows me to reach ...

Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact. Across boardrooms and executive status meetings, there’s a familiar drumbeat: “Are we ...