Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...

AI Knowledge Sources allows ChurnZero's 'digital teammates' to learn every detail and best practice within company knowledge bases.

Starting today, organizations using Zendesk can activate Kustomer AI as a fully integrated intelligence layer without migration or operational disruption, unlocking enterprise-grade automation while ...

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

Zendesk for Customer Service is a highly capable help desk solution for managing external user tickets, thanks to its helpful AI agents, extensive automations, and powerful reporting features.

Zendesk spam campaign persists despite new safety features Attackers abuse support ticket confirmations to flood inboxes with strange, non-malicious emails Suspected DoS attack overwhelms Zendesk ...

A fresh wave of spam is hitting inboxes worldwide, with users reporting that they are once again being bombarded by automated emails generated through companies' unsecured Zendesk support systems.

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims reporting receiving hundreds of emails with strange and sometimes alarming ...

In the past few days, multiple users have reported receiving numerous spam emails coming from a Zendesk domain, leveraging instances belonging to real companies and often bypassing email spam filters.

Scattered Lapsus$ Hunters targeted Zendesk users through more than 40 fake domains designed to steal credentials and install malware, security researchers said. The fake domains, registered over the ...

The Scattered Lapsus$ Hunters group may be targeting Zendesk users in a new campaign, after a fresh batch of phishing domains and malicious helpdesk tickets were discovered, according to ReliaQuest.

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...